Shipping Guide

  

 Please note that there may be additional costs when shipping to Europe and Canada due to import/duty fees. 

 

Prices & Dispatch times

For re-stocks, I will always state the dispatch dates at the top banner on the website and this will also be available on my instagram too. Dispatch is generally within 7 working days. Orders placed in a pre-order sale will be shipped within 8 weeks from purchase, as they will be made to order.

All items now have a choice between tracked24 or tracked48 Royal Mail, you will automatically receive an email directly from royal mail with a tracking number once shipped, please check your spam/junk folder, this method ensures that items are delivered safely. All items are priced at Royal Mail rates. 

 

INTERNATIONAL SHIPPING

International shipping for all pots and dishes varies dependant on the country it is travelling to. Prices for pots can range from £13-£40. 

Pots are available to: EUROPE, IRELAND, USA,  CANADA, AUSTRALIA, NEW ZEALAND, MEXICO & SINGAPORE. 

Please note that there may be additional costs when shipping to Europe and Canada due to import/duty fees. 

You will receive a tracking number directly from either royal mail, please check your spam/junk mail. If you can't find your tracking number please email helloponkywots@gmail.com :-)

 

Packaging information

Pots are fully packed with dissolvable non-toxic packaging peanuts which dissolve in water, biodegradable bubblewrap and double-wall boxes with Kraft fragile tape to keep them safe on their journey to their new home. Any damages during postage is the responsibility of the postal service and any issues should be taken up with the service. The bubblewrap is fully recyclable. Green Bubblewrap= bio-degradable. Pink Bubblewrap= recyclable.  

 I use packaging peanuts which are non-toxic & dissolve in water, so just throw them in the sink and they will disappear!! 

Please check the product care page, along with the F&Q'S page for extra information.

If you have any more questions regarding orders, please contact me via email helloponkywots@gmail.com.